Author Archives: Kristin

About Kristin

President, Nickellsilver Business Solutions Inc.

2017 BCDA Report to the Profession – Where are my bloodpressure meds?

Have you read the BCDA Report to the Profession for 2017, which was delivered to BC Dentists earlier this month? I anticipate this report every year. I read it right through and often use it in discussions with my clients. … Continue reading

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Screw the goals! Set intentions!

Do you feel you should set goals every year? When you do, how often do you actually achieve those goals? If your “goals” are about production numbers, what do you base your aspirations on? What I usually hear from my … Continue reading

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Listen! Everyone has a story!

Everyone has a story. When was the last time you paid attention….really paid attention…to the people around you, and wondered what their stories are? I think we have all had the experience of being rushed, preoccupied, lost in our own … Continue reading

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Failure to Launch?

How often does something happen in your practice that frosts your socks and leaves you feeling angry and frustrated, and you carry it around with you the rest of the day, maybe even into the evening? When these incidents involve … Continue reading

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Tinker Dabble Doodle Try

Unlock the power of the unfocussed mind.  That is the subtitle of Dr. Srini Pillay’s book, Tinker, Dabble, Doodle, Try. And it is what attracted me right away to buy the book.  Have you ever experienced difficulty staying focused? Or … Continue reading

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Are you too nice?

When communicating with your employees, when is it OK to be blunt and assertive, even though your words might hurt? Usually, our communication takes this tack when we have either left a communication too long, or we have been too … Continue reading

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I Hate Being a Boss! Help!

“Being a boss is the part I hate most about my job as a dentist and practice owner!” I wish I had a dollar for every time, as a coach, I have heard that lament from my coachees! You would … Continue reading

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Dentist or Entrepreneur?

Some years ago, I read an article by Dr. Bruce Glazer in Oral Health magazine titled “Are Entrepreneurism and Dentistry Mutually Exclusive?” Dr. Glazer thought so and I was so incensed by his argument that I emailed him. A very lively and intelligent … Continue reading

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The Ice Castle

The Ice Castle I attended a party a few weeks ago in the home of a co-member of a volunteer club to which I belong. I have known our host (I will call her Gina, not her real name) for … Continue reading

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BOSS HACK! Acknowledge vs. Appreciate

BOSS HACK: Acknowledgement vs. Appreciation Hey, both are good. But there is a difference! Appreciation is saying “Thanks for a good day” as one of your staff members heads for the door. Acknowledgement is saying, “You handled disgruntled Ms. Jones … Continue reading

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